Effective: Feburary 09, 2020
Last Updated: Feburary 09, 2020
We collect your personal information to enable us to provide you with the Service. This policy (together with our Terms of Service) aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through when you sign up, comment on our blog or posts, purchase a product and/or service, or contact support.
WeHostWeb operates within applicable laws where our servers are located. The data we collect about you has to be relevant, accurate and up to date.
What We Collect and Receive
For you to use our website, products, and services, we need to collect and process certain information. Depending on your use of our website, products, and services, this may include the following types of information.
General personal information
- Information you provide by completing forms on our website — your name, company name, email and mailing addresses, telephone number, login, and password details. We may ask you for this information if you register for an account on our website, order our products or services, subscribe to our newsletters, login to our online “Client Area”, upload or submit content through our website (including the “Client Area”), or if you contact us.
- Information you provide for identity verification purposes when contacting us or for the purposes of processing your payment. In some cases, our payment processor will request that you provide additional personal information to confirm your identity before payment can be processed.
- For certain domain name products and services, we may request your residency status or whether you are a member of certain organizations. This information is required by certain domain name registries (e.g., Canadian Internet Registration Authority) for the purposes of registering your chosen domain name(s) with the registry.
- Details of any transactions you make through our website, products, or services. As part of a transaction, we may collect and store payment information, including credit card or bank account details (as applicable), expiration date, and country, which we require for payment processing, tax, and regulatory purposes.
- We partner with other companies (such as PayPal) for payment processing, and the payment information you submit is collected and used by them in accordance with their privacy policies.
Statistical and cookie information
- Statistical information about the way visitors and users interact with our website, products, and services, in the form of website traffic analytics (i.e., Google Analytics). The analytics engine passively gathers visitor and user information, including your IP address; the type of device, operating system, and browser you use; and your activity on our website. This information helps us to improve our website, products, and services, allowing us to provide you with a more friendly and secure user experience. You can opt out of having your data used by Google Analytics here.
- Cookies are small data files that are issued to your device when you visit a website and that store information about your use of the website. URL query strings are small amounts of data transmitted as part of a URL (e.g., website address) when you click on a hyperlink or submit a form in an internet browser.
Communication history information
- Communications you send to us (e.g., technical support tickets, questions, or feedback).
Sensitive personal information
- We ask that you do not send or disclose to us any sensitive personal information, including social insurance or social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership.
- User content uploaded, collected, stored, used, transferred, or disclosed in connection with our website, products, or services. Such content includes website and email content in connection with our web hosting, website creation, website security, email solutions and marketing products and services.
How We Use This Information
We use the information we collect from you for the following purposes:
- To enable us to provide you with our website, products, and services.
- To process transactions in connection with our website, products, and services. After a transaction, your personal information (e.g., credit card or financial information) may be kept on file in order to facilitate automated renewals. You may request that your credit card or financial information be deleted from our system and files at any point by contacting us.
- To create and administer your account, contact you, and customize your experience on our website or while using our products or services.
- To keep your account secure and protect our website, products, and services (including to prevent fraud and abuse).
- To restore your account or data where it was accidentally or maliciously deleted, corrupted, or otherwise damaged.
- To improve customer service by helping us to more effectively respond to your customer service requests and support needs.
- To help promote our website, products, and services, if you've voluntarily provided a testimonial or review
- To send you periodic emails concerning order information, product or service information, company news, promotions, and legal information.
- To track and analyze use of our website, products, and services so we can improve them and provide you with the best experience possible.
- To meet regulatory requirements (e.g., tax laws).
We will retain your personal data for as long as necessary to fulfil the purposes collected for, including for any legal or accounting requirements.
How Your Information Is Shared
We respect your privacy. We do not disclose, sell, trade, or otherwise transfer your personal information to third-parties without your prior consent, except as described below:
Domain registrars and Registries:
When you register for a domain name, we are obligated to transmit certain personal contact information (e.g., your name, address, telephone number, and email address) to the applicable domain name registrar for publication in the publicly accessible WHOIS database. Domain name registrants are required to provide and maintain accurate contact information in the WHOIS database. Unfortunately, as the WHOIS database is publicly accessible, it is a target for data harvesting by persons or organizations engaged in spam, fraud, and identity theft. Consequently, we offer you a Privacy Protection service that will shield your personal information by making us your WHOIS trustee and by listing the contact information of our privacy team instead of your own in the WHOIS database. The Privacy Protection service is available with most domain types during registration or transfer orders, but you may opt out by unselecting the service during the order process. We highly recommend against opting out, but should you do so or should you register a domain type that does not support Privacy Protection, you accept that your personal contact information will be publicly disclosed in the WHOIS database.
Trusted third-party services:
We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our website, products, and services. When we share data with third-party services that support our delivery of our products and services, we require that they use your information only for the purposes we have authorized. We may also share information that is aggregated and anonymized in a way that it does not directly identify you.
Our trusted third-party partners include:
- Datacenter and data hosting providers.
- Domain name registrars (Namesilo , Namecheap)
- Domain name registries (e.g., Canadian Internet Registration Authority)
- Payment processors (e.g., PayPal, Stripe)
- Analytics processors (e.g., Google Analytics).
*The trusted partners have their own privacy policies, by using our services you are also accepting their privacy policies. Examples below:
To protect WeHostWeb and to comply with the law: We reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect the rights, property, or safety of WeHostWeb, its employees, users, or others.
We take security seriously, and the security of your personal information is important to us. We employ a variety of security measures to maintain the safety of your personal information when you place an order with us or access your personal information.
- Your personal information is stored on secure servers or in secure file storage.
- All sensitive/credit information supplied via our website is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database, only to be accessed by authorized personnel.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure. If you disclose your password to a third-party, you may lose considerable control over your personal information and you may risk that legally binding actions be taken on your behalf. If the security of your password has been compromised, for whatever reason, you should change it immediately.
YOUR DATA RIGHTS
You have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you.
- The right to request any inaccurate or out of date personal data is corrected.
- The right to request your personal data is erased where possible.
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller.
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
- The right to object to the processing of personal data.
We recognize that we have a special obligation to protect personal information obtained form children. Legally, children under 18 years of age cannot have an account with WeHostWeb- they would need to have a parent/guardian sign up on their behalf. We do not and will not knowingly collect personal information from any child under the age of 18 without consent from their parent or guardian. If we become aware that we have collected Personal Data from children, we take steps to remove that information from our servers. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, contact email@example.com
Effective: Feburary 09, 2020
Last Updated: Feburary 09, 2020
We reserve the right to amend these Terms of Service at any time. Any and all amendments to these Terms of Service will be available on the Website.
If you have any questions regarding our privacy practices, you may contact us by email at firstname.lastname@example.org