Service and Usage Agreement

HomepageService and Usage Agreement
The present Terms and Conditions have last been modified on April 1, 2020 and apply to all users.
 

Who We Are

"WeHostWeb", "we”, "us" or "our" means the website "wehostweb.ca" operated by VTServices (hereinafter “WeHostWeb"). These Terms of Service govern your submission of an order to us for our provision of services to you through wehostweb.ca (the "Website") and your registration for an account on the Website to manage services. By registering on the Website, you agree to be legally bound by these Terms of Service and linked Privacy Policy. You agree that WeHostWeb may, in its sole and absolute discretion, modify this Agreement and the Services it offers to You from time to time and that such modifications are effective immediately upon posting to this site. Your use of the site or Services, after such changes or modifications have been made, constitutes Your agreement to be bound by this Agreement as last revised.

Eligibility of Accounts 

Our site and Services are available only to users who can form legally binding contracts under applicable law. By using this site and/or the Services, You represent and warrant that you are at least eighteen (18) years of age and not a person barred from purchasing or receiving the Services found under the laws of the United States, laws of Canada, laws of Germany or other applicable jurisdiction.

If You are entering this Agreement on behalf of a corporate entity, You represent and warrant that You have legal authority to bind such corporate entity to the terms and conditions contained in this Agreement (and those additional agreements and policies incorporated by reference), in which case “You”, “Your” will also refer to such corporate entity. If, after acceptance of this Agreement, We find that You do not have the legal authority to bind said corporate entity, You will be personally responsible for the obligations contained in this Agreement and any/all related agreements that You enter into based on the Services You use, including but not limited to the payment obligations. WeHostWeb shall not be liable for any loss or damage resulting from Our reliance on any instruction, notice, document or communication reasonably believed by Us to be genuine and originating from an authorized representative of Your corporate entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, We reserve the right (but undertake no duty) to require additional authentication from You. You further agree to be bound by the terms of this Agreement, and any other agreement and/or policies required by the Services purchased, for transactions entered into by You, anyone acting as Your agent and anyone who uses Your account or the Services, whether or not authorized by You.

You agree to maintain accurate information in your Client Area profile at https://wehostweb.ca/myaccount while you are using WeHostWeb services. This includes your full name, current billing address, phone number and a working email address. You agree to update your information in your Client Area within ten days of any change.

If We have reason to believe that Your Account information is untrue, inaccurate, not current, misleading or incomplete, We reserve the right, in Our sole and absolute discretion, to suspend or terminate your Account and any Services.

You agree to use your account solely for lawful purposes and agree that you are fully responsible for all content and data on your account.

You agree that you are fully responsible for maintaining the confidentiality of your customer and login information, password, credit card number (collectively the “Account Access Information”). You agree that you are entirely responsible for any and all activities that occur under your account. 

We may cancel or suspend your access to WeHostWeb services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.

Shared Hosting

In a shared web hosting environment, several clients must share server resources. As such, it is important not to use your hosting account in any way that may negatively affect other clients.

Every client may be eligible to receive/use: 1GB RAM, 250,000 files per account

Complimentary Help

Every client will be elible to receive up to 60 minutes of webmaster help per month.

 

Acceptable Usage policy:

The following uses are considered prohibited. If we find you are using our service for the following uses or break our terms of service, we may suspend or terminate your account without notice and without refund. 

You agree NOT to use our services to:

  • send bulk emails, spam emails, marketing emails or emails otherwise unsolicited.
  • forge email headers or TCP/IP packet headers or engage in spoofing.
  • store or transmit pornography
  • commit or attempt to commit any denial of service (DoS or (DDoS) attack against any computer or network.
  • run any software that automates communications on an IRC (Internet Relay Chat) network
  • run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our hosting servers.
  • host or distribute worms, keyloggers, viruses, malware, Trojans or other harmful or malicious media.
  • hack, crack, or otherwise accessing or attempting to access a computer, server, account, device or network illegally or without proper consent.
  • abuse the resource limits of hardware in a way that consumes sufficient resources to negatively impacts other customers, processes or equipment.
  • host files or other data that infringes on another’s copyright or other intellectual property rights.
  • host large amounts of data not specifically tied to your website(s). We encourage Customers looking for storage to seek services that specialise in this.
  • use weak passwords or share your passwords to anyone.If your service is compromised as a result of a weak password it will be suspended without warning.If you have any questions / suspect that your use may be prohibited, open a support ticket or email us inquiry@wehostweb.ca

Refund Policy / Money back guarantee

We will gladly refund any unused portion of webhosting service as long as no terms of service are broken, and not part of promotional price nor paid through cryptocurrency.

We offer a 30 days money back guarantee on your first SHARED hosting account. No other types of accounts or services are covered under the 30 days money back guarantee. In order to qualify, you must contact the support team through a ticket within the client area. Money back guarantee may only be applied ONCE per person.

Payments and Gateways

We currently accept payments through: Paypal , CoinPayments and Stripe

Paypal

  • We accept paypal payments through verified paypal accounts
  • Paypal payments are eligible for refund within 3 days of the initial order payment.
  • Any chargeback initiated will result on suspension of your account and services

CoinPayments

  • We allow payments through cryptocurrency using CoinPayments
  • cryptocurrency payments are not eligible for refunds

Stripe

  • We may process credit card and debit card transactions through stripe
  • Credit Card transactions are eligible for refund within 3 days of the initial order payment.
  • Any chargeback initiated will result on suspension of your account and services

At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback. We highly suggest you to open a support ticket before initiating a chargeback to avoid suspension of your services.

Domain Names

The registration and use of domain names is subject to acceptance of the present Domain Names Policy as well as the sponsoring Registrar’s terms and conditions, as follows:

Namesilo: https://www.namesilo.com/terms.php

Namecheap: https://www.namecheap.com/legal/domains/registration-agreement/

Each domain type (or TLD) is managed by a specific registry, which sets out its own terms and conditions of use. By registering your domain through WHC, you agree to abide by your TLD registry's rules and regulations.

TLDs are divided into 2 categories: general TLDs (or gTLD) that are available worldwide, such as .com, .net, and .org, and country-code TLDs (or ccTLD) such as .ca, .fr and .us, that are specific to a country and might have additional presence requirements

Domain Availibility , Registration and Renewals

We can only register on your behalf domain names that have not already been registered and thus are deemed to be available. You can check the availibility of the domain at https://wehostweb.ca/domain

Once a domain has been found to be available, it can be reserved by completing the online order form on the WeHostWeb website. Payment of a domain name registration does not immediately guarantee the registration of that domain. You will be sent a domain registration confirmation once WeHostWeb has confirmed your registration, normally within 24 hours of your order. In the event that a purchased domain name is not available or cannot be registered, our support staff may assist you in finding an alternate available domain name, or refund your purchase.

You are responsible for renewing your domain names with WeHostWeb before their expiration date. WeHostWeb will issue renewal notices and renewal invoices by email prior to your domain’s expiry date in order to facilitate the renewal process, and will attempt to renew domains on your behalf following receipt of payment. WeHostWeb will send you a confirmation email if the domain has been successfully renewed.

You are responsible for renewing your domain names with WeHostWeb before their expiration date. WeHostWeb will issue renewal notices and renewal invoices by email prior to your domain’s expiry date in order to facilitate the renewal process, and will attempt to renew domains on your behalf following receipt of payment. WeHostWeb will send you a confirmation email if the domain has been successfully renewed.Unless otherwise requested, WeHostWeb will attempt to charge the payment method on file 5 days prior to your invoice's due date. In the event that you do not wish to renew a domain, turn off auto renewal from the client area (https://wehostweb.ca/myaccount) and submit a ticket. 

Refunds

Once registered, transferred or renewed successfully, domain names are non-refundable and are not eligible for refund

Domain Agent Authorization

By having your domain registered through WeHostWeb as of February 9, 2020, you are authorizing WeHostWeb to act as your Designated Agent and to authorize registrant contact information changes on your behalf, from your secure Client Area.

DNS Records Modifications

You may configure your domain's DNS records (globally known as DNS Records, but often also referred to as CNAME, A, MX or PTR Record changes) using WeHostWeb's courtesy DNS Manager service through your secure Client Area. Incorrect configuration of your domain name's DNS Records may result in an inaccessible web site or email service. As such, you agree to make these changes or use this interface at your own risk.

Limitation of Liability

We are not responsible for any losses caused directly or indirectly by errors resulting from incorrect configuration or handling of the domain name, beyond the initial yearly registration, transfer, or renewal fees paid at the time of registration, transfer, or renewal.

 

Web Related Services

Web Related Services come "as is", there is no refund. We recommend the customer to submit a support ticket within the "client area" to inquire about the services provided. 

 

Service Guarantees 

We do not provide any service guarentees at this moment. However, we have a 95% or higher uptime.

You may check our uptime status anytime at : https://status.wehostweb.ca/

Disclaimer and Limitation of Liability

We do not warrant that the Services will meet your requirements. We are not responsible for any people, equipment, or services that we are not expressly stipulated to provide in these Terms. You are responsible for any people, equipment, deliverables and services that you need to obtain from someone else. We shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers being disconnected, going offline or being unavailable for any reason whatsoever. Furthermore, We shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of our servers. All damages shall be limited to the immediate termination of service. You shall indemnify and hold us harmless against all liabilities, costs, expenses, damages and losses direct or indirect losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses suffered or incurred by us.

Force Majeure

We will make every effort to keep our website and services operational. However, certain technical difficulties and other factors outside of its control may, from time to time, result in temporary service interruptions. You agree not to hold us liable for any of the consequences of such interruptions.

Questions and Concerns

If you would like more information about our Terms and Conditions, please contact us via email (inquiry@wehostweb.ca) or through a ticket in the client area. Please contact us with your questions and concerns and we will deploy our best efforts to assist you.

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